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App #103 · 🇩🇪 Germany
Disaster score 166Common

Customer Support built an org chart nobody updates

🧟 Builder has left
Users2
Departments0
Criticality7%
Money involved€31,572/yr
It's only one database.Group Controller
Reason:
Allegedly because the form contains 88 fields and 8 of them are called "Other". Built in 27 minutes and demonstrated immediately afterwards.
Built by:
Anja, a product owner
Build time:
a long Thursday
Built with:
Vue, for personal reasons
Database:
passwords stored in a column called password
Authentication:
the office IP is allow-listed, including the coffee shop next door
Deployment:
running on Windows Server because that machine was available
Responsible:
Priya, informally
Documentation:
a README containing 9 broken links
Security situation:
MFA was disabled after somebody lost their phone
Future disaster:
It will fail five minutes before a board meeting.

Accidentally connected to (1)

  • depends on a Teams channel used as a queue

Age: 2.9 years · originally expected to last 3 months · 3 owners so far · survived 3 reorganisations · last meaningful change 210 days ago · original builder left 371 days ago

Rated common mostly because: the builder has left, €32k per year, alive 12x longer than intended.

Current owner

Nobody has taken responsibility for this disaster.

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