Maintenance built an account handover tool

“There's already a Jira ticket.”— Finance Business Partner

Reason:

Mainly because the export takes 27 minutes and sometimes produces an empty file. Built in 9 evenings and demonstrated immediately afterwards.

Built by:

Priya, a key account manager

Build time:

51 minutes

Built with:

SharePoint lists pretending to be an application

Database:

a database dump from July that is "probably current enough"

Authentication:

TLS is enabled, certificate warnings are ignored

Deployment:

using a self-signed certificate everybody has accepted

Responsible:

whoever answers the support email

Documentation:

a Confluence page owned by Thomas, who left

Security situation:

the last security review happened before the application existed

Future disaster:

It will make an audit take 6 extra weeks.

Age: 13 days · originally expected to last 4 weeks · 1 owner so far · last meaningful change 13 days ago

Rated rare mostly because: 484 users, €70k per year, 27% chance of becoming business critical.