Document Management built a customer health dashboard where everyone is green

“We barely store passwords.”— Miriam, Document Management

Reason:

Mainly because the fax machine is still somehow involved. Already exported 15,655 rows to somebody's laptop.

Built by:

Miriam, someone from Procurement

Build time:

3 hours 13 minutes

Built with:

Airtable plus four Zapier zaps and one mystery webhook

Database:

a network drive mapped as Z: on three people's computers

Authentication:

logging out just hides the menu

Deployment:

running on a laptop with 8% battery

Responsible:

an agency acquired by another agency

Documentation:

Anja's memory

Security situation:

the user's role is stored in localStorage

Future disaster:

It will fail five minutes before a board meeting.

Age: 212 days · originally expected to last 4 weeks · 1 owner so far · last meaningful change 74 days ago · original builder left 94 days ago

Rated common mostly because: 81% chance of becoming business critical, 73 users, nobody owns it.