Executive Office built a customer incident tracker

“We'll add SSO later.”— Managing Director

Reason:

Officially because the last person who understood it left 10 months ago. Forked from a tutorial at 17:53 and never cleaned up.

Built by:

Anja, someone from Procurement

Build time:

one weekend

Built with:

a webhook pointed at someone's ngrok tunnel

Database:

GitHub Issues. Yes, production data.

Authentication:

the password is "Password1!" because it meets the policy

Deployment:

deployed behind a Cloudflare Tunnel from Miriam's laptop

Responsible:

Anja, because their credit card pays for it

Documentation:

a Loom video recorded at 1.5x speed

Security situation:

it has an admin panel, unlinked, unprotected

Future disaster:

It will email customer data to a market you do not operate in.

Age: 1.6 years · originally expected to last 3 months · 1 owner so far · last meaningful change 74 days ago

Rated common mostly because: 22% chance of becoming business critical, 1 accidental connections, alive 7x longer than intended.