Vendor Management built an SLA breach calculator

“It's just a script.”— IT Service Desk

Reason:

Mainly because the API documentation says "ask Anja". With 214 users and 86 feature requests.

Built by:

Jens, a controller

Build time:

a long Thursday

Built with:

a no-code builder on someone's personal account

Database:

a table called temp that has existed for 8 years

Authentication:

the production server is reachable from the guest Wi-Fi

Deployment:

running on port 5000 in production

Responsible:

a vendor whose support contract expired 18 months ago

Documentation:

a Word document called Invoices_Q3_final_FINAL.xlsx

Security situation:

the vulnerability scanner is blocked by the firewall

Future disaster:

It will get SSO after somebody shares the password publicly.

Age: 16 days · originally expected to last 2 months · 2 owners so far · last meaningful change 16 days ago

Rated common mostly because: 26% chance of becoming business critical, 2 departments depend on it, €29k per year.