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App #1265 Β· πŸ‡ΊπŸ‡Έ the United States
Disaster score 396Rare

The Team Nobody Remembers Creating built a debt collection dashboard

☠️ No known owner🧟 Builder has left
Users1
Departments5
Criticality13%
Money involved€17/yr
β€œThe database isn't exposed. I think.”— Olivier, The Team Nobody Remembers Creating
Reason:
Officially because the workaround has onboarding documentation. Built during an offsite instead of the thing they were asked to build.
Built by:
Olivier, a controller
Build time:
a long Thursday
Built with:
Excel macros, exposed over HTTP
Database:
a production table where the primary key is the customer's name
Authentication:
the password is stored in a Teams channel called "Passwords"
Deployment:
running in a region 3 time zones away from its users
Responsible:
an agency acquired by another agency
Documentation:
a Miro board with 179 sticky notes
Security situation:
the refresh token never expires
Future disaster:
It will be reported to the data protection officer by a customer.

Accidentally connected to (4)

  • β†’ reads directly from the production database
  • β†’ depends on a vendor account nobody can log into
  • β†’ depends on a server nobody is allowed to reboot
  • β†’ parses screenshots using OCR

Age: 1.5 years Β· originally expected to last 7 days Β· 2 owners so far Β· last meaningful change 210 days ago Β· original builder left 245 days ago

Rated rare mostly because: 4 accidental connections, 5 departments depend on it, alive 77x longer than intended.

Current owner

Nobody has taken responsibility for this disaster.

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