Field Service built a compliance evidence collector

“We don't store credit cards.”— Kevin, Field Service

Reason:

Because the API documentation says "ask Petra". With 761 users and zero documentation.

Built by:

Kevin, someone from Procurement

Build time:

5 hours 26 minutes

Built with:

Vue, for personal reasons

Database:

a private Slack channel called #data-backup

Authentication:

backups are encrypted with the same password as production

Deployment:

behind a CDN for an app only used inside one building

Responsible:

Elena and Bastian, who each think the other owns it

Documentation:

a Confluence page linking to another Confluence page

Security situation:

the data protection officer does not know it exists

Future disaster:

It will turn out to be the only system that knows the real numbers.

Age: 7.9 years · originally expected to last 14 days · 3 owners so far · survived 2 reorganisations · last meaningful change 19 days ago

Rated legendary mostly because: €1.5m per year, 527 users, alive 205x longer than intended.