Operational Excellence built a product feedback database

“Everyone using it is trustworthy.”— Lukas, Operational Excellence

Reason:

Mainly because the workaround has been in production for 11 months. Forked from a tutorial at 16:15 and never cleaned up.

Built by:

Lukas, a team lead

Build time:

8 minutes

Built with:

Claude, and no idea about coding

Database:

Airtable on Chen's personal plan

Authentication:

the API key is called PUBLIC_API_KEY

Deployment:

deployed 15 minutes before the builder went on holiday

Responsible:

whoever still has the admin password

Documentation:

a README that begins with "temporary notes"

Security situation:

the last security review happened before the application existed

Future disaster:

It will make an audit take 6 extra weeks.

Age: 116 days · originally expected to last 3 months · 2 owners so far · last meaningful change 19 days ago

Rated rare mostly because: 511 users, €460k per year, 6 departments depend on it.