Field Service built an expense approval workflow

“There's already a Jira ticket.”— Marketing Manager

Reason:

Allegedly because management has a PowerPoint with a third number. With a logo generated at 14:41.

Built by:

Ravi, the management assistant

Build time:

a long Thursday

Built with:

a Rails app from 2016 nobody updated

Database:

a Docker volume called production-final and a prayer

Authentication:

the guest account can see more than expected

Deployment:

on the marketing website's server, somehow

Responsible:

Group Controller, who delegated it to somebody who left

Documentation:

a diagram on a whiteboard, photographed, then deleted

Security situation:

IT has not been informed and will not be

Future disaster:

It will become impossible to shut down because 14 other tools depend on it.

Age: 2.8 years · originally expected to last 3 weeks · 4 owners so far · survived 2 reorganisations · last meaningful change 420 days ago · original builder left 472 days ago

Rated common mostly because: €179k per year, alive 49x longer than intended, the builder has left.