The CEO built a custom CRM for four customers

“We'll tell Security once it works.”— Regional Sales Lead

Reason:

Allegedly because the process requires signatures from 2 people. With dark mode and no error handling.

Built by:

Ravi, an analyst

Build time:

3 hours 22 minutes

Built with:

a Slack bot doing database writes

Database:

a SQLite file on a network share

Authentication:

the API key is shared with three vendors and one intern

Deployment:

hosted in Nadia's Azure subscription

Responsible:

Finance Business Partner, who calls it "the little tool"

Documentation:

a screenshot of a photographed whiteboard

Security situation:

certificate warnings are considered normal

Future disaster:

It will cause Security to ask "what application?".

Age: 14 days · originally expected to last 4 weeks · 1 owner so far · last meaningful change 14 days ago

Rated rare mostly because: €720k per year, 74% chance of becoming business critical, 99 users.