Customer Success built a third CRM

“We'll replace it next year.”— Regional Sales Lead

Reason:

Officially because the workflow has 68 steps and nobody wants to open it. With a logo generated at 09:02.

Built by:

Olivier, a controller

Build time:

one weekend

Built with:

React, Vite and enthusiasm

Database:

a production snapshot from June because restore testing felt risky

Authentication:

MFA is enabled for 3 people

Deployment:

deployed straight to production on a Friday, no staging

Responsible:

Marco, until somebody notices

Documentation:

a Slack thread from October

Security situation:

production secrets are in a Jira ticket

Future disaster:

It will break the day Olivier changes their password.

Age: 2.3 years · originally expected to last 2 months · 1 owner so far · survived 1 reorganisation · last meaningful change 74 days ago

Rated common mostly because: alive 14x longer than intended, 1 accidental connections, deployed on a Friday.