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App #1622 · 🇨🇭 Switzerland
Disaster score 365Rare

Three People From Finance built a maintenance request portal

Users394
Departments1
Criticality11%
Money involved€290,869/yr
“We just need it until SAP is updated.”— Managing Director
Reason:
Mainly because the mandatory field is documented as optional. Built during an offsite instead of the thing they were asked to build.
Built by:
Katrin, a working student
Build time:
one weekend
Built with:
Vue, for personal reasons
Database:
Jira custom fields, somehow
Authentication:
one shared password, written on a sticky note in the warehouse office
Deployment:
behind a domain that still contains the word test
Responsible:
Kevin, who thought somebody else owned it
Documentation:
a Loom video whose owner account has been deleted
Security situation:
the refresh token never expires
Future disaster:
It will be replaced by a second version of itself.

Age: 206 days · originally expected to last 4 weeks · 1 owner so far · survived 1 reorganisation · last meaningful change 206 days ago

Rated rare mostly because: 394 users, €291k per year, alive 7x longer than intended.

Current owner

Nobody has taken responsibility for this disaster.

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