Facilities built a returns processing tool

“The database isn't exposed. I think.”— Elena, Facilities

Reason:

Honestly? Because the ticket has been open for 411 days. With 2 users, one of whom is the CEO.

Built by:

Elena, a key account manager

Build time:

7 evenings

Built with:

an AI agent with shell access

Database:

a MongoDB with no password on port 27018

Authentication:

one shared password, written on a sticky note in the warehouse office

Deployment:

on a VM created for a workshop in 2023

Responsible:

Sarah, who thought somebody else owned it

Documentation:

a README last updated 11 days ago

Security situation:

the vulnerability scanner is blocked by the firewall

Future disaster:

It will stop working after someone renames a column.

Age: 260 days · originally expected to last 2 months · 1 owner so far · last meaningful change 260 days ago · original builder left 242 days ago

Rated common mostly because: 72% chance of becoming business critical, the builder has left, 14 users.