Customer Support built a budget forecast tool with hardcoded 2019 rates

“The firewall should block it.”— Head of Operations

Reason:

Allegedly because the lunch prototype is now business critical. With a logo generated at 23:21.

Built by:

Tobias, a key account manager

Build time:

19 minutes

Built with:

a Slack bot doing database writes

Database:

a Postgres database called production containing 3 years of production data

Authentication:

the admin route is called /admin-new-final

Deployment:

deployed straight to production on a Wednesday, no staging

Responsible:

a Teams channel with 7 active members

Documentation:

one README with 12 TODOs

Security situation:

the certificate expired 88 days ago

Future disaster:

It will be reported to the data protection officer by a customer.

Age: 29 days · originally expected to last 14 days · 2 owners so far · last meaningful change 29 days ago

Rated common mostly because: 1 accidental connections, alive 2x longer than intended, 1 users.