Customer Support built a third CRM

“It's not indexed.”— Miriam, Customer Support

Reason:

Because the spreadsheet has 22,744 rows and 83 tabs. With 2 users, one of whom is the CEO.

Built by:

Miriam, a key account manager

Build time:

1 hours 30 minutes

Built with:

Power Apps, licensed to one employee

Database:

a column called misc

Authentication:

Marco knows the password

Deployment:

behind a domain that still contains the word test

Responsible:

Priya, because their credit card pays for it

Documentation:

a spreadsheet cell containing "ask Bastian"

Security situation:

the pentest report is still marked draft

Future disaster:

It will stop working after someone renames a column.

Age: 20 days · originally expected to last 3 weeks · 2 owners so far · last meaningful change 20 days ago

Rated common mostly because: €232k per year, 2 users.