Customer Support built a dashboard connected directly to production

“It has a padlock icon.”— IT Service Desk

Reason:

Honestly? Because the test account belongs to Ravi from a field technician. With 2 tests, all skipped.

Built by:

Anja, a team lead

Build time:

3 hours 33 minutes

Built with:

a no-code builder on a personal account

Database:

a SOAP service returning XML from 3 years ago

Authentication:

Bastian is still an admin because removing access felt risky

Deployment:

behind a domain that still contains the word test

Responsible:

Lukas, who insists they are not the owner

Documentation:

a spreadsheet cell containing "ask Sarah"

Security situation:

no security review, no plans for one

Future disaster:

It will be discovered during due diligence.

Age: 32 days · originally expected to last 4 weeks · 2 owners so far · survived 1 reorganisation · last meaningful change 32 days ago · original builder left 50 days ago

Rated common mostly because: 113 users, the builder has left, €9k per year.