Field Service built a shift planner that emails PDFs

“Sales already promised it.”— Nadia, Field Service

Reason:

Because procurement needs three quotes for something costing €83,000. With 105 users and 69 feature requests.

Built by:

Nadia, a working student

Build time:

9 evenings

Built with:

WordPress with eleven plugins

Database:

193,945 XML files generated by SAP

Authentication:

the user ID is a query parameter

Deployment:

using a self-signed certificate everybody has accepted

Responsible:

Priya, who inherited it during a reorganisation

Documentation:

a screenshot of a photographed whiteboard

Security situation:

the vulnerability scanner is blocked by the firewall

Future disaster:

It will fill the disk at 16:31.

Age: 58 days · originally expected to last 4 weeks · 1 owner so far · survived 1 reorganisation · last meaningful change 58 days ago · original builder left 44 days ago

Rated rare mostly because: 457 users, 2 accidental connections, the builder has left.