Customer Support built a headcount planning app

“The AI understands the code.”— Olivier, Customer Support

Reason:

Because someone said "GDPR" and the meeting went quiet. With a logo generated at 17:06.

Built by:

Olivier, a team lead

Build time:

43 minutes

Built with:

an AI agent with shell access

Database:

a mini PC behind the reception desk

Authentication:

the firewall rule says "temporary"

Deployment:

deployed by copying files over RDP

Responsible:

the person sitting closest to the printer

Documentation:

a Loom video whose owner account has been deleted

Security situation:

the privacy policy refers to a different application

Future disaster:

It will silently stop syncing and nobody will notice for 5 months.

Age: 4.2 years · originally expected to last 4 weeks · 3 owners so far · survived 3 reorganisations · last meaningful change 420 days ago · original builder left 106 days ago

Rated common mostly because: 91% chance of becoming business critical, alive 51x longer than intended, 26 users.