Field Service built a KPI wall for a screen nobody looks at

“We'll add SSO later.”— Marco, Field Service

Reason:

Honestly? Because nobody could find the right SharePoint folder in 51 minutes of looking. Built during an offsite instead of the thing they were asked to build.

Built by:

Marco, someone from Procurement

Build time:

an afternoon, mostly

Built with:

Excel macros, exposed over HTTP

Database:

a Google Sheet with 3,843 rows and 79 tabs

Authentication:

anonymous users are mapped to "default admin"

Deployment:

deployed Friday at 16:48

Responsible:

Marco, until somebody notices

Documentation:

two architecture diagrams that disagree

Security situation:

the vulnerability scanner is blocked by the firewall

Future disaster:

It will get a support rota before it gets an owner.

Age: 7.5 years · originally expected to last 14 days · 1 owner so far · survived 3 reorganisations · last meaningful change 823 days ago · original builder left 2246 days ago

Rated common mostly because: alive 197x longer than intended, 23% chance of becoming business critical, the builder has left.