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App #402 · 🇺🇸 the United States
Disaster score 780Mythic
Customer Support built an on-call rota in a shared doc with a UI
🔥 Business critical
Users50
Departments0
Criticality100%
Money involved€4,332/yr
“It's only temporary.”— Marco, Customer Support
- Reason:
- Honestly? Because someone called it "basically just CRUD". With 2 tests, all skipped.
- Built by:
- Marco, the management assistant
- Build time:
- 12 minutes
- Built with:
- React, Vite and enthusiasm
- Database:
- a YAML file with 156,733 customer records
- Authentication:
- the JWT secret is "changeme"
- Deployment:
- running from an image tagged final-final
- Responsible:
- Nadia, informally
- Documentation:
- a Confluence page copied from another project
- Security situation:
- no security review, no plans for one
- Future disaster:
- It will be migrated into SAP and then quietly migrated back.
Accidentally connected to (4)
- → depends on a file called latest.csv
- → depends on Olivier being logged in
- → depends on LibreOffice rendering the spreadsheet correctly
- → reads from Salesforce
Age: 4.3 years · originally expected to last 3 months · 2 owners so far · survived 3 reorganisations · last meaningful change 74 days ago
Rated mythic mostly because: 100% chance of becoming business critical, 4 accidental connections, 50 users.
Current owner
Nobody has taken responsibility for this disaster.
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