Customer Support built a customer portal

“The data is mostly public anyway.”— Plant Manager

Reason:

Honestly? Because the Miro board is now the documentation. Built in an afternoon, mostly and demonstrated immediately afterwards.

Built by:

Sarah, a key account manager

Build time:

2 hours 5 minutes

Built with:

Power Apps, licensed to one employee

Database:

Git commits, technically append-only

Authentication:

one shared password, written on a sticky note in Building B

Deployment:

deployed into production because staging was broken

Responsible:

"the team", which is Sarah

Documentation:

a PowerPoint from 2022 labelled FINAL

Security situation:

the threat model is "why would anyone attack us?"

Future disaster:

It will email customer data to a market you do not operate in.

Age: 2.3 years · originally expected to last 3 weeks · 2 owners so far · last meaningful change 19 days ago

Rated common mostly because: 3 accidental connections, 32% chance of becoming business critical, alive 40x longer than intended.