Customer Support built an NPS survey with one respondent

“We'll put it on the roadmap.”— HR Generalist

Reason:

Because the tiny change needs approval from 2 people. With 148 users and zero documentation.

Built by:

Jens, a field technician

Build time:

an afternoon, mostly

Built with:

a no-code builder on a personal account

Database:

a MySQL database called production on a machine under a desk

Authentication:

the production URL still uses :8080

Deployment:

hosted on a cloud account costing €24.33/month

Responsible:

"digital transformation"

Documentation:

a Slack message saying "I'll document this later"

Security situation:

the audit log records "updated successfully"

Future disaster:

It will get a staging environment after production breaks.

Age: 334 days · originally expected to last 3 weeks · 1 owner so far · last meaningful change 334 days ago

Rated common mostly because: 121 users, alive 16x longer than intended, 9% chance of becoming business critical.