Procurement built an on-call rota in a shared doc with a UI

“We'll put it on the roadmap.”— Head of Operations

Reason:

Allegedly because the meeting to fix it created 4 more meetings. With 2 users, one of whom is the CEO.

Built by:

Katrin, a controller

Build time:

19 minutes

Built with:

WordPress with eleven plugins

Database:

Elasticsearch, because somebody wanted search

Authentication:

the production token is in a Jira ticket

Deployment:

deployed from a branch called test

Responsible:

Sofia, who only knows the database

Documentation:

a Confluence page whose screenshots are all out of date

Security situation:

the firewall rule is labelled TEMP

Future disaster:

It will cause IT to ask "what server?".

Age: 4.6 years · originally expected to last 2 months · 6 owners so far · survived 1 reorganisation · last meaningful change 210 days ago

Rated common mostly because: alive 28x longer than intended, 1 accidental connections, €9k per year.