Facility Services built an NPS survey with one respondent

“It's basically Airtable.”— IT Service Desk

Reason:

Because the lunch prototype is now business critical. With dark mode and no error handling.

Built by:

Kevin, a product owner

Build time:

a long Thursday

Built with:

plain HTML and 1,900 lines of jQuery

Database:

an S3 bucket called prod with public access "temporarily" enabled

Authentication:

the security model is "Microsoft probably handles that"

Deployment:

kept alive by a scheduled task every 13 minutes

Responsible:

IT Service Desk, who has never opened it

Documentation:

comments in the code, in a second language

Security situation:

MFA exists for the admin account, which everybody shares

Future disaster:

It will be reported to the data protection officer by a customer.

Age: 9.1 years · originally expected to last 3 weeks · 4 owners so far · survived 3 reorganisations · last meaningful change 3 days ago · original builder left 2786 days ago

Rated rare mostly because: 108 users, alive 159x longer than intended, 2 accidental connections.