Customer Support built an on-call rota in a shared doc with a UI

“It's not customer-facing.”— Tobias, Customer Support

Reason:

Honestly? Because the prototype has 232,510 production records. With a settings page that does nothing.

Built by:

Tobias, a team lead

Build time:

4 evenings

Built with:

Next.js, because the tutorial used it

Database:

a SQLite file inside a Docker volume nobody has backed up

Authentication:

the password manager is a Word document

Deployment:

deployed into production because staging was broken

Responsible:

an external agency with no contract on file

Documentation:

an architecture diagram with 6 arrows labelled API

Security situation:

MFA exists for the admin account, which everybody shares

Future disaster:

It will survive the official replacement system.

Age: 22 days · originally expected to last 3 weeks · 2 owners so far · last meaningful change 19 days ago · original builder left 34 days ago

Rated rare mostly because: €554k per year, 3 departments depend on it, 2 accidental connections.