Customer Support built an internal URL shortener

“We didn't have time for a ticket.”— Nadia, Customer Support

Reason:

Officially because the test account belongs to Chen from a field technician. With a roadmap in the README, last touched 141 days ago.

Built by:

Nadia, the management assistant

Build time:

an afternoon, mostly

Built with:

Streamlit

Database:

a production snapshot from May because restore testing felt risky

Authentication:

everyone uses the admin account

Deployment:

deployed from a Git commit nobody has pushed

Responsible:

"digital transformation"

Documentation:

two architecture diagrams that disagree

Security situation:

the encryption key is in the source code

Future disaster:

It will receive an innovation award.

Age: 2.0 years · originally expected to last 14 days · 6 owners so far · survived 1 reorganisation · last meaningful change 3 days ago

Rated common mostly because: alive 53x longer than intended, 23 users.