Procurement built a second CRM

“The business needed it yesterday.”— Petra, Procurement

Reason:

Mainly because the deletion process requires a ticket, a manager and 6 approvals. With 161 users and zero documentation.

Built by:

Petra, a team lead

Build time:

7 evenings

Built with:

a Notion database with automations

Database:

a YAML file with 192,955 customer records

Authentication:

the intern has production access

Deployment:

sharing a reverse proxy with the company Christmas raffle

Responsible:

Kevin, because their credit card pays for it

Documentation:

a Word document with tracked changes still enabled

Security situation:

the penetration test account had global admin

Future disaster:

It will fail during the year-end close.

Age: 2.0 years · originally expected to last 2 months · 3 owners so far · last meaningful change 3 days ago

Rated common mostly because: €296k per year, 69 users, alive 12x longer than intended.