Customer Support built an incident log nobody logs incidents in

“We'll document it after the quarter.”— Elena, Customer Support

Reason:

Mainly because the documentation starts with "TODO". Presented in a town hall as "innovation".

Built by:

Elena, a team lead

Build time:

a long Thursday

Built with:

Svelte, which nobody else here writes

Database:

booleans stored as "yes", "no", "Y", "N" and occasionally "maybe"

Authentication:

TLS is optional because it is internal

Deployment:

deployed manually because CI/CD "was taking too long"

Responsible:

"digital transformation"

Documentation:

an architecture diagram with 4 arrows labelled API

Security situation:

the firewall rule is 0.0.0.0/0

Future disaster:

It will gain 510 users before anyone approves it.

Age: 9.0 years · originally expected to last 7 days · 5 owners so far · survived 2 reorganisations · last meaningful change 210 days ago

Rated common mostly because: alive 472x longer than intended, 2 accidental connections, direct production access.