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App #80 · 🇩🇪 Germany
Disaster score 592Legendary
Field Service built a knowledge base with a search that does not search
☠️ No known owner🧟 Builder has left🏛️ Older than the department
Users548
Departments3
Criticality19%
Money involved€12,321/yr
“We'll document it after the quarter.”— Head of Operations
- Reason:
- Because the CEO asked for it in a corridor on a Friday. Quietly rolled out to five countries.
- Built by:
- Petra, a controller
- Build time:
- 19 minutes
- Built with:
- WordPress with eleven plugins
- Database:
- Airtable on Ravi's personal plan
- Authentication:
- Google sign-in, any Google account
- Deployment:
- on the marketing website's server, somehow
- Responsible:
- an external agency with no contract on file
- Documentation:
- none whatsoever
- Security situation:
- IT has not been informed and will not be
- Future disaster:
- It will get its own budget line before it gets an owner.
Accidentally connected to (3)
- → prints labels on a warehouse printer, directly
- → writes into the finance database
- → reads from Salesforce
Age: 5.9 years · originally expected to last 3 months · 3 owners so far · survived 2 reorganisations · last meaningful change 823 days ago · original builder left 802 days ago
Rated legendary mostly because: 548 users, 3 accidental connections, 3 departments depend on it.
Current owner
Nobody has taken responsibility for this disaster.
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