Customer Support built a contract deadline reminder bot

“We're too small to get hacked.”— Ravi, Customer Support

Reason:

Honestly? Because the fax machine is still somehow involved. With a settings page that does nothing.

Built by:

Ravi, a controller

Build time:

6 evenings

Built with:

Airtable plus four Zapier zaps

Database:

an Access database called copy of copy of Invoices_Q3_final.csv with 8 linked tables

Authentication:

the security model is "Google probably handles that"

Deployment:

deployed on Wednesday immediately before a public holiday

Responsible:

nobody officially, Bastian emotionally

Documentation:

a Teams recording nobody has permission to open

Security situation:

there is one shared admin account

Future disaster:

It will cause Finance to ask "what is this charge?".

Age: 14 days · originally expected to last 4 weeks · 2 owners so far · survived 1 reorganisation · last meaningful change 14 days ago · original builder left 51 days ago

Rated common mostly because: €266k per year, nobody owns it, the builder has left.