Customer Support built a data export tool that exports everything

“It's more of a proof of concept.”— HR Generalist

Reason:

Allegedly because the dashboard is updated manually every Friday. With 2 tests, all skipped.

Built by:

Sofia, a controller

Build time:

6 evenings

Built with:

Airtable plus four Zapier zaps

Database:

a nightly CSV export emailed to Sofia

Authentication:

backups are encrypted with the same password as production

Deployment:

running on Ubuntu 20.04 and nobody wants to upgrade it

Responsible:

Sofia, who left 8 months ago

Documentation:

a Teams recording nobody has permission to open

Security situation:

CORS is set to * because it fixed the issue

Future disaster:

It will import production data into the test environment.

Age: 1.2 years · originally expected to last 2 months · 1 owner so far · last meaningful change 432 days ago · original builder left 197 days ago

Rated common mostly because: 4 departments depend on it, the builder has left, alive 7x longer than intended.