Customer Support built a customer health score with a formula in a comment

“We'll tell Legal if anyone asks.”— Miriam, Customer Support

Reason:

Allegedly because the form contains 55 fields and 4 of them are called "Other". With 2 users, one of whom is the CEO.

Built by:

Miriam, a warehouse supervisor

Build time:

2 evenings

Built with:

a Rails app from 2016 nobody updated

Database:

Chen's laptop, technically

Authentication:

the session cookie expires in 10 years

Deployment:

deployed by copying files over RDP

Responsible:

Marco, according to Jira

Documentation:

a calendar invite description from April

Security situation:

the database is reachable from the public internet

Future disaster:

It will discover there are no backups.

Age: 19 days · originally expected to last 3 weeks · 1 owner so far · last meaningful change 19 days ago

Rated common mostly because: 323 users, €13k per year, 14% chance of becoming business critical.