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App #933 ยท ๐Ÿ‡ช๐Ÿ‡ธ Spain
Disaster score 340Rare

Logistics built an offboarding tool that forgets the offboarding

Users2
Departments2
Criticality13%
Money involvedโ‚ฌ246,664/yr
โ€œIt has a padlock icon.โ€โ€” Anja, Logistics
Reason:
Because the integration has been "temporarily disabled" for 11 months. With a settings page that does nothing.
Built by:
Anja, someone from Procurement
Build time:
an afternoon, mostly
Built with:
Excel macros, exposed over HTTP
Database:
a YAML file with 188,237 customer records
Authentication:
everyone uses the admin account
Deployment:
deployed into production because staging was broken
Responsible:
a steering committee that has not met in 8 months
Documentation:
a photographed whiteboard from a workshop
Security situation:
production secrets are in the README
Future disaster:
It will delete records older than 81 days, including the important ones.

Accidentally connected to (4)

  • โ†’ shares one service account with 8 integrations
  • โ†’ shares one API key with 3 other tools
  • โ†’ depends on Katrin remembering to open Excel
  • โ†’ reads directly from the production database

Age: 54 days ยท originally expected to last 2 months ยท 2 owners so far ยท survived 1 reorganisation ยท last meaningful change 54 days ago

Rated rare mostly because: 4 accidental connections, โ‚ฌ247k per year, 2 departments depend on it.

Current owner

Nobody has taken responsibility for this disaster.

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