Customer Support built an incident log nobody logs incidents in

“We didn't have time to wait for IT.”— Regional Sales Lead

Reason:

Because two teams disagreed about a column name for 5 weeks. With a settings page that does nothing.

Built by:

Sofia, someone from Procurement

Build time:

a long Thursday

Built with:

Svelte, which nobody else here writes

Database:

a Git repository with one JSON file per customer

Authentication:

TLS is optional because it is internal

Deployment:

deployed from the main branch because branches were confusing

Responsible:

an intern's old manager's manager

Documentation:

an onboarding call everyone is expected to remember

Security situation:

the data protection officer does not know it exists

Future disaster:

It will turn out to be the only system that knows the real numbers.

Age: 3.5 years · originally expected to last 3 weeks · 5 owners so far · survived 1 reorganisation · last meaningful change 3 days ago · original builder left 1223 days ago

Rated legendary mostly because: €985k per year, 354 users, 3 accidental connections.