Customer Success built a discount approval workflow

“It's only for a few people.”— Marketing Manager

Reason:

Allegedly because the workaround has onboarding documentation. With a roadmap in the README, last touched 11 days ago.

Built by:

Elena, a warehouse supervisor

Build time:

2 evenings

Built with:

Node.js with 847 packages and one route

Database:

a backup strategy consisting of Ravi copying the folder on Fridays

Authentication:

the intern has production access

Deployment:

behind a CDN for an app only used inside one building

Responsible:

Katrin, because their email address is in the config

Documentation:

an Excel tab called Instructions

Security situation:

the security review consisted of Sofia saying "looks fine"

Future disaster:

It will duplicate every record after a timezone change.

Age: 3.9 years · originally expected to last 3 weeks · 5 owners so far · survived 3 reorganisations · last meaningful change 210 days ago

Rated rare mostly because: 886 users, 3 departments depend on it, alive 68x longer than intended.