Enterprise Architecture built a ticketing system pretending to be a CRM

“Claude can fix it if it breaks.”— Katrin, Enterprise Architecture

Reason:

Mainly because the automation sends an email asking someone to do it manually. With dark mode and no error handling.

Built by:

Katrin, a key account manager

Build time:

5 evenings

Built with:

three AI coding tools arguing through the same repository

Database:

Firestore because the prototype needed to ship by Friday

Authentication:

the read-only account can update records

Deployment:

deployed from a branch called new

Responsible:

an external agency with no contract on file

Documentation:

an email with the subject "quick overview"

Security situation:

backups use the same password as production

Future disaster:

It will cause Legal to ask "who approved this?".

Age: 25 days · originally expected to last 14 days · 1 owner so far · last meaningful change 3 days ago · original builder left 49 days ago

Rated common mostly because: nobody owns it, the builder has left, 18% chance of becoming business critical.