Customer Success built a vendor risk questionnaire

“We'll add tests later.”— Sofia, Customer Success

Reason:

Honestly? Because the roadmap says Q3, but nobody wrote down the year. Quietly rolled out to two countries.

Built by:

Sofia, a product owner

Build time:

3 evenings

Built with:

a Chrome extension installed manually on 47 laptops

Database:

182,054 XML files

Authentication:

the secret is in .env.example

Deployment:

behind a CDN for an app only used inside one building

Responsible:

the business

Documentation:

a folder called OLD_DO_NOT_USE containing the current documentation

Security situation:

all users technically have admin permissions

Future disaster:

It will discover there are no backups.

Age: 1.6 years · originally expected to last 3 months · 1 owner so far · last meaningful change 19 days ago

Rated common mostly because: 272 users, 5 departments depend on it, alive 6x longer than intended.