Marketing Operations built an AI chatbot trained on the employee handbook

“It's more of a tool.”— Group Controller

Reason:

Officially because the admin account belongs to somebody who left 11 months ago. With 2 users, one of whom is the CEO.

Built by:

Marco, a team lead

Build time:

one weekend

Built with:

Svelte, which nobody else here writes

Database:

an array.

Authentication:

permissions are checked by asking "should this person be here?"

Deployment:

behind a domain Kevin owns privately

Responsible:

Kevin, because their email address is in the config

Documentation:

a Slack message saying "I'll document this later"

Security situation:

the API key is shared by 11 applications

Future disaster:

It will be migrated into SAP and then quietly migrated back.

Age: 14 days · originally expected to last 14 days · 1 owner so far · last meaningful change 14 days ago

Rated rare mostly because: 375 users, 69% chance of becoming business critical, €291k per year.