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App #1252 Β· πŸ‡ΊπŸ‡Έ the United States
Disaster score 728Legendary

Customer Success built a supplier complaint tracker

πŸ”₯ Business critical🧟 Builder has left
Users796
Departments0
Criticality19%
Money involved€2,226,687/yr
β€œIt has HTTPS.”— HR Generalist
Reason:
Because the form contains 57 fields and 6 of them are called "Other". Started as Headcount_final_FINAL_v2.xlsm with a script attached.
Built by:
Sarah, a warehouse supervisor
Build time:
2 hours 42 minutes
Built with:
Streamlit, somehow now in production
Database:
an Oracle database nobody can explain the licensing for
Authentication:
IP allow-list containing 0.0.0.0/0
Deployment:
running on a laptop with 27% battery
Responsible:
Kevin, according to Jira
Documentation:
a Slack message saying "I'll document this later"
Security situation:
the security review consisted of opening DevTools
Future disaster:
It will email the entire customer list to one customer.

Accidentally connected to (2)

  • β†’ polls a CSV file for changes
  • β†’ depends on an Excel macro

Age: 18 days Β· originally expected to last 14 days Β· 1 owner so far Β· survived 1 reorganisation Β· last meaningful change 18 days ago Β· original builder left 31 days ago

Rated legendary mostly because: €2.2m per year, 796 users, 2 accidental connections.

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Customer Success built a supplier complaint tracker