Field Service built a lead scoring system

“It's internal.”— Regional Sales Lead

Reason:

Mainly because the process has 17 steps, 5 of which are "send an email". Built during an offsite instead of the thing they were asked to build.

Built by:

Katrin, an analyst

Build time:

1 hours 24 minutes

Built with:

a Rails app from 2016 nobody updated

Database:

MongoDB where every document has a different schema

Authentication:

IP allow-list containing 0.0.0.0/0

Deployment:

deployed from a branch called new

Responsible:

Petra, currently on parental leave

Documentation:

a Confluence page copied from another project

Security situation:

a security review was scheduled for October and quietly cancelled

Future disaster:

It will turn out to contain the only correct pricing data.

Age: 138 days · originally expected to last 7 days · 2 owners so far · last meaningful change 3 days ago · original builder left 68 days ago

Rated rare mostly because: 515 users, 33% chance of becoming business critical, alive 20x longer than intended.