Customer Success built an internal app built because someone disliked one dropdown

“It's more of a tool.”— Marketing Manager

Reason:

Officially because the integration works unless it is Friday. With 383 users and 36 feature requests.

Built by:

Katrin, an intern

Build time:

an afternoon, mostly

Built with:

Lovable, plus one emergency GitHub edit

Database:

Notion, with one row per customer

Authentication:

the write-only account can also read

Deployment:

behind a CDN for an app only used inside one building

Responsible:

Katrin and Anja, who each think the other owns it

Documentation:

a diagram on a whiteboard, photographed, then deleted

Security situation:

security is handled by being behind the office Wi-Fi

Future disaster:

It will fail five minutes before a board meeting.

Age: 180 days · originally expected to last 14 days · 1 owner so far · last meaningful change 3 days ago · original builder left 162 days ago

Rated common mostly because: 242 users, 50% chance of becoming business critical, the builder has left.