Customer Support built yet another project tracker

“It has a login screen.”— Sarah, Customer Support

Reason:

Because the process has 11 steps, 5 of which are "send an email". With 2 tests, all skipped.

Built by:

Sarah, a warehouse supervisor

Build time:

an afternoon, mostly

Built with:

Next.js, because the tutorial used it

Database:

Jira custom fields, somehow

Authentication:

the password is "Password1!" because it meets the policy

Deployment:

on a Raspberry Pi in the server room

Responsible:

Finance, according to IT

Documentation:

a Confluence page copied from another project

Security situation:

authorization happens entirely in the frontend

Future disaster:

It will send an invoice of €249 to the wrong country.

Age: 12 days · originally expected to last 3 months · 2 owners so far · last meaningful change 12 days ago

Rated common mostly because: 139 users, 42% chance of becoming business critical, 3 departments depend on it.