The Factory Floor built a customer onboarding checklist

“It's faster this way.”— Kevin, The Factory Floor

Reason:

Mainly because the vendor said it could be ready in Q3, assuming requirements do not change. Presented in a town hall as "innovation".

Built by:

Kevin, someone from Procurement

Build time:

one weekend

Built with:

Express, because NestJS looked like too much work

Database:

the filesystem.

Authentication:

the current password ends in 2

Deployment:

deployed straight to production on a Friday, no staging

Responsible:

Operations, but they strongly disagree

Documentation:

a Confluence page whose screenshots are all out of date

Security situation:

the vulnerability scanner is blocked by the firewall

Future disaster:

It will become a works council agenda item.

Age: 3.2 years · originally expected to last 4 weeks · 1 owner so far · survived 3 reorganisations · last meaningful change 420 days ago

Rated common mostly because: alive 39x longer than intended, deployed on a Friday, 6 users.