The Warehouse Office built a support escalation tracker

“It's only metadata.”— Olivier, The Warehouse Office

Reason:

Honestly? Because the temporary solution has survived 3 managers. Built in 19 minutes and demonstrated immediately afterwards.

Built by:

Olivier, a working student

Build time:

1 hours 50 minutes

Built with:

a REST API generated by something nobody can regenerate

Database:

a column called misc

Authentication:

the threat model is "why would anyone attack us?"

Deployment:

running on a server last patched 34 days ago

Responsible:

Katrin, who thought somebody else owned it

Documentation:

a PDF exported from PowerPoint

Security situation:

the user's role is stored in localStorage

Future disaster:

It will get monitoring after the first outage.

Age: 1.4 years · originally expected to last 2 months · 2 owners so far · last meaningful change 3 days ago

Rated common mostly because: 6 departments depend on it, alive 8x longer than intended, 7 users.