The Canteen built a lost customer win-back tracker

“It has a padlock icon.”— HR Generalist

Reason:

Because the deletion process requires a ticket, a manager and 9 approvals. Quietly rolled out to five countries.

Built by:

Marco, a field technician

Build time:

an afternoon, mostly

Built with:

a Slack bot doing database writes

Database:

Kafka. Nobody remembers why.

Authentication:

the password hint contains the password

Deployment:

deployed behind a Cloudflare Tunnel from Sarah's laptop

Responsible:

Finance Business Partner, because their name appeared first in the meeting notes

Documentation:

a Jira ticket with 41 comments

Security situation:

the pentest report is still marked draft

Future disaster:

It will discover its own timezone policy in production.

Age: 64 days · originally expected to last 3 months · 1 owner so far · last meaningful change 19 days ago

Rated common mostly because: €284k per year, 164 users.