Customer Success built an office lunch ordering tool

“We don't store credit cards.”— Tobias, Customer Success

Reason:

Honestly? Because the mandatory field is documented as optional. With a logo generated at 16:02.

Built by:

Tobias, an analyst

Build time:

one weekend

Built with:

an internal API copied from a Stack Overflow answer

Database:

Firestore because the prototype needed to ship by Friday

Authentication:

the refresh token never expires, for convenience

Deployment:

deployed to staging, which customers are now using

Responsible:

a shared mailbox nobody reads

Documentation:

an onboarding call everyone is expected to remember

Security situation:

the last security review happened before the application existed

Future disaster:

It will get a staging environment after production breaks.

Age: 7.0 years · originally expected to last 3 weeks · 1 owner so far · survived 1 reorganisation · last meaningful change 19 days ago · original builder left 1786 days ago

Rated legendary mostly because: 734 users, 93% chance of becoming business critical, €381k per year.