IT (yes, really) built a third CRM

“It has HTTPS.”— Ravi, IT (yes, really)

Reason:

Because the vendor said it could be ready in Q4, assuming requirements do not change. Forked from a tutorial at 11:51 and never cleaned up.

Built by:

Ravi, an analyst

Build time:

4 evenings

Built with:

Google Apps Script

Database:

a nightly CSV export emailed to Daniel

Authentication:

the temporary firewall rule has existed for 11 months

Deployment:

deployed manually because CI/CD "was taking too long"

Responsible:

Thomas, until somebody notices

Documentation:

three different architecture diagrams

Security situation:

the JWT secret is "changeme"

Future disaster:

It will be presented to management as evidence that shadow IT works.

Age: 36 days · originally expected to last 3 weeks · 2 owners so far · last meaningful change 36 days ago

Rated common mostly because: 1 users, alive 2x longer than intended, €498 per year.