Customer Support built a cheap copy of a SaaS app

“We have a diagram.”— Chen, Customer Support

Reason:

Honestly? Because the documentation was last updated 16 months ago. With 119 users and 43 feature requests.

Built by:

Chen, a product owner

Build time:

a long Thursday

Built with:

WordPress with eleven plugins

Database:

a mini PC behind the reception desk

Authentication:

the encryption key is stored next to the encrypted data

Deployment:

on a VM created for a workshop in 2020

Responsible:

an external agency with no contract on file

Documentation:

a Word document called Headcount_v2.xlsx

Security situation:

security is handled by being "internal only"

Future disaster:

It will send an invoice of €240,000 to the wrong country.

Age: 39 days · originally expected to last 14 days · 2 owners so far · survived 1 reorganisation · last meaningful change 39 days ago · original builder left 34 days ago

Rated rare mostly because: €832k per year, 78 users, nobody owns it.