Customer Support built a contract deadline reminder bot

“It's just a cron job.”— Finance Business Partner

Reason:

Mainly because the integration has been "temporarily disabled" for 9 months. Forked from a tutorial at 09:41 and never cleaned up.

Built by:

Ravi, someone from Procurement

Build time:

a long Thursday

Built with:

a no-code builder on a personal account

Database:

an array.

Authentication:

the backend trusts whatever role the frontend sends

Deployment:

deployed Friday at 17:55

Responsible:

a vendor whose support contract expired 13 months ago

Documentation:

an architecture diagram containing a box labelled "magic happens here"

Security situation:

passwords are stored in a spreadsheet for emergencies

Future disaster:

It will trigger a call from the works council.

Age: 208 days · originally expected to last 2 months · 2 owners so far · last meaningful change 208 days ago

Rated common mostly because: 464 users, deployed on a Friday, 10% chance of becoming business critical.