Customer Support built an invoice matcher

“It's only temporary.”— Sofia, Customer Support

Reason:

Officially because the intranet needs 14 clicks and two approvals to book a meeting room. With a settings page that does nothing.

Built by:

Sofia, someone from Procurement

Build time:

a long Thursday

Built with:

an Electron app, for a form

Database:

no database, it is a spreadsheet

Authentication:

a URL 95 characters long, which counts as security

Deployment:

last deployed 34 days ago

Responsible:

a shared mailbox nobody reads

Documentation:

a Slack thread from December

Security situation:

it has an admin panel, unlinked, unprotected

Future disaster:

It will be replaced by a second version of itself.

Age: 96 days · originally expected to last 2 months · 2 owners so far · survived 1 reorganisation · last meaningful change 19 days ago · original builder left 79 days ago

Rated rare mostly because: €1.2m per year, 4 departments depend on it, 38% chance of becoming business critical.